Customer contact centre
Many of our services have online forms which allow you to access services at a time that is convenient to you. For ease these are grouped into the following categories:
Please make use of our online services wherever possible but if you’re experiencing an emergency or critical situation phone 0131 200 2000.
If the service isn’t available on the website, you can also contact us by email or find contact telephone number, with details for key services.
Social care support - adults and children
More information about social care support can be found online and the team can be contacted at email@example.com or by phone on 0131 200 2324.
Council house repairs
Find out more about reporting or requesting repairs to your council home. If the service you require isn’t available on our website you can use our contact repairs form or phone 0131 200 2345.
Waste and environmental services
Please use our waste online services where possible. If the service you require isn’t available on our website you can use our contact waste form or phone 0131 608 1100.
Council Tax, benefits and welfare
The simplest and quickest way to view information about your Council Tax account is by registering for Council Tax online. You can
- view an account summary
- check your balance, instalments and payments
- switch to paperless billing.
Visit our main Council Tax page to access more online services, including telling the Council about a change in your circumstances. If the service is not available on our website you can:
- submit a general Council Tax and benefits enquiry form
- send us an email
- call on 0131 608 1111 - Monday to Thursday 10am to 4pm, Friday 10am to 3pm.
If you are having difficulty making payments, please contact us as early as possible to discuss the options which may be available to you. Early contact allows us to consider more ways to help you pay.
If you need debt or welfare advice, you can contact The Advice Shop.
If you become homeless or need urgent help to find a safe place to stay, please call 0131 200 2000. This line is supported 24 hours a day.
If you are facing a homelessness emergency, we will do everything we can to help you. The Council also works with our street-based outreach partners, Streetwork to provide support to those who are rough sleeping.
If your concern is not an emergency, email us for support and advice:
You can find more online at Antisocial noise from neighbours and if you are being disturbed in your home by noisy neighbours you should contact the police on 101 when the noise is happening.
4 East Market Street
If you need to contact us please check the phone number for the service you require.
Website enquiries and registration
If you have questions or issues with our registration and sign in process, or any of our online services, please email firstname.lastname@example.org.
For technical issues with the website please contact email@example.com.
Comments and complaints
Find out how to give feedback on our services.
Service for hard of hearing
You can contact us via Relay UK by dialing 18001 + the required telephone number free of charge but standard network rates for your phone provider may apply. Please check with your provider.
Service for deaf people
To contact the Council you can use the British Sign Language interpreting service free of charge. This is accessed via ContactSCOTLAND-BSL or by using their app.
Or you can use the British Deaf Association helpline - text or facetime only 07885 367674 for information about Council and NHS services.
Interpretation and translation
If you need information in another language please contact our Interpretation and Translation Service.