Accessibility

Accessibility statement for edinburgh.gov.uk

This accessibility statement applies to the City of Edinburgh Council website and forms for our core services at

This website is run by the City of Edinburgh Council. We want as many people as possible to be able to use this website. For example, you should be able to:

  • zoom in up to 200% without the text spilling off the screen
  • navigate the website using just a keyboard
  • resize text and adjust line, letter and word spacing
  • listen to most of the website using a screen reader.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • Some PDF documents are not fully accessible to screen reader software and provide no information on the structure of the document for assistive technologies. For example, the bin calendars cannot be accessed by assistive technologies.
  • The bin day calendars rely on visual perception of shape and colour to understand your bin day.
  • Some videos do not have accurate captions or text transcripts.
  • No videos have audio descriptions.
  • Our forms may not let you use autocomplete accurately.
  • The Smart Assistant chatbot may be difficult to use on very small screens and without a mouse. It also does not let you resize or adjust text as is not accessible with a screen reader.
  • Our forms at www.edinburgh.gov.uk and webforms.edinburgh.gov.uk have a strict timeout limit that cannot be turned off or extended. The timeout limits are after 10 minutes and 30 minutes of inactivity respectively.
  • Our forms to pay parking tickets may present issues to users of assistive technologies or those that do not use a mouse.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille email [email protected].

We’ll consider your request and get back to you in 10 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact [email protected].

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide contact services for people who are deaf or hard of hearing.

We provide interpretation and translation.

Technical information about this website’s accessibility

The City of Edinburgh Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

edinburgh.gov.uk

We plan to fix these issues as soon as possible.

Some PDF documents do not provide information on the structure or the roles of components to help you navigate, such as headings. This fails success criterion 1.3.1 info and relationships.

The reading order of some PDF documents is not correct, making it difficult to access these using a screen reader. This fails success criterion 1.3.2 meaningful sequence.

The bin day calendars rely on visual perception of shape and colour to understand your bin day. This fails success criterion 1.3.3 sensory characteristics.

Our online forms do not allow you to use autocomplete accurately to help you fill in your details. This fails success criterion 1.3.5 identify input purpose.

The colour of the timestamp in the Smart Assistant chatbot does not contrast adequately against the background. This fails success criterion 1.4.3 contrast (minimum).

The Smart Assistant chatbot cannot be used without scrolling in two dimensions on small screens. This fails success criterion 1.4.10 reflow.

The Smart Assistant chatbot does not let you adjust text spacing or size. This fails success criterion 1.4.12 text spacing.

Our online forms have a 30 minute timeout that you cannot turn off or extend. This fails success criterion 2.2.1 timing adjustable.

Focus is not visible on the Smart Assistant chatbot. This fails success criterion 2.4.7 focus visible.

Messages from the Smart Assistant chatbot are not presented to assistive technologies in a meaningful way without receiving focus. This fails success criterion 4.1.3 status messages.

webforms.edinburgh.gov.uk

We plan to fix these issues as soon as possible.

The forms don’t help assistive technologies navigate or provide information on the page structure or role of components, such as headings. This fails success criterion 1.3.1 (info and relationships).

Our online forms do not allow you to use autocomplete accurately to help you fill in your details. This fails success criterion 1.3.5 identify input purpose.

The forms have a 20 minute timeout that you cannot turn off or extend. This fails success criterion 2.2.1 timing adjustable. We plan to fix this by

Web pages do not have a title describing the topic. This fails success criterion 2.4.2 page titled.

edinburgh.erevenues.co.uk for Council Tax forms

The forms do not allow you to use autocomplete accurately to help you fill in your details. This fails success criterion 1.3.5 identify input purpose.

edinburghocm.itsvc.co.uk for parking forms

We plan to fix the following problems by 31 March 2021.

There are some personal data fields on the ‘making a representation’ screen that do not read out the name of the field whilst using a screen reader (NVDA). This fails success criterion 1.1.1 non-text content.

Visual elements, including as buttons, social media icons and warning text, do not contrast adequately with their background. This fails success criterion 1.4.3 contrast.

There is no mechanism to skip past links repeated across pages, such as a ‘skip to content’ link. This fails success criterion 2.4.1 bypass blocks.

Due to the issues with insufficient colour contrast, focus may not be visible in several areas, such as the links in the footer. This fails success criterion 2.4.7 focus visible.

Within the 'key events' page, there is a table which does not receive focus, so cannot be used without a mouse. This fails success criterion 2.1.1 keyboard.

There is no error message to explain the error of not uploading a required file when making a representation. This fails success criteria 3.3.1 error identification and 3.3.3 error suggestion.

On the 'key events' and 'view map location' pages there is a duplicate ID. This fails success criterion 4.1.1 parsing.

On the ‘images’ page, two controls do not have accessible names. This fails success criterion 4.1.2 name, role, value.

www.edinburgh.gov.uk/northgate for the Council Tax account online

We plan to fix the following issues as soon as possible.

Tables and PDF documents do not provide adequate information about the page structure or the role of components, which may makes access with a screen reader difficult. This fails success criterion 1.3.1 info and relationships.

Text in PDF documents is not read in the correct sequence by screen readers. This fails success criterion 1.3.2 meaningful sequence.

Inputs do not allow you to use autocomplete accurately to help you fill in your details. This fails success criterion 1.3.5 identify input purpose.

Content on the main page and some content in the account summary page cannot be accessed with small screens without scrolling in two dimensions. This fails success criterion 1.4.10 reflow.

Content that’s not within the scope of the accessibility regulations

We do not plan to fix the following issues as the fall outside of the scope of the accessibility regulations. Where this is due to a certain deadline, we will provide accessible content from that deadline.

Time-based media

Videos published before 23 September 2020 may not have accurate captions or a text transcript and do not have audio descriptions, therefore fail success criteria

  • 1.2.1 Audio-only and video-only (Prerecorded)
  • 1.2.2 Captions (Prerecorded)
  • 1.2.3 Audio Description or Media Alternative (Prerecorded)
  • 1.2.5 Audio Description.

Videos and audio published from 23 September 2020 onward will have accurate captions or transcripts and audio descriptions.

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Live video

We do not plan to add captions to live video streams because live video is exempt from the accessibility regulations.

What we’re doing to improve accessibility

We have an accessibility working group that explores options to improve accessibility, including

  • engaging with third-party providers to ensure the platforms we use are accessible
  • training everyone that publishes to the web in creating accessible content
  • providing guidance to services on creating accessible multimedia content
  • moving away from PDF documents to web pages.

Preparation of this accessibility statement

This statement was prepared on 17 September 2019. It was last reviewed on 22 September 2020.

This website was last tested on 14 September 2020.

We carried out the test for content at the edinburgh.gov.uk domain. Our web team are experienced in

  • web technologies
  • validation tools for web technologies
  • WCAG 2.1 and techniques
  • web accessibility
  • assistive technologies.

We conducted manual testing, aided by automated tools and a screen reader.

Testing of content on third-party platforms at domains outwith edinburgh.gov.uk was conducted by the third party. This site at

  • edinburgh.erevenues.co.uk was tested by Team Netsol
  • edinburghocm.itsvc.co.uk was tested by NSL.
  • citydev-portal.edinburgh.gov.uk/idoxpa-web/ was tested by Idox. Download the Idox test report (PDF).

Our testing methodology

We used this approach to deciding on a sample of pages to test edinburgh.gov.uk:

We tested 106 different pages to cover the 11 template in use on the site, making sure to include pages that contained

  • PDF and other documents
  • images
  • videos
  • maps
  • content in more than one language
  • input controls

to ensure we covered the criteria that deal with these types of content.

To test webforms.edinburgh.gov.uk we tested six forms that included

  • images
  • maps
  • a variety of input controls.

To test the Council Tax account online we tested every page within the account.