Accessibility statement

We hope you'll find this website easy to use. We are committed to making our website as accessible as possible. 

The website is designed to comply with AA level of the Web Content Accessibility Guidelines 2.1 (WCAG) issued by the World Wide Web Consortium (W3C).


We have made every effort to ensure this web site is easily readable using plain English. We carry out regular research with our customers and all our publishers attend training to present content in an easy to read format.

Text size

The text size for this site can be changed using your browser.

  • Internet Explorer: Select the "View" menu, then "Text size"
  • FireFox: Select the "View" menu, then "Zoom" or "Zoom text only"
  • Safari: Select the "View" menu, then "Make text bigger" or "Make text smaller"
  • Opera: Select the "View" menu, then "Zoom"
  • Chrome: Select the "More settings" menu, then under "Appearance" use the arrows next to "Page zoom"

Contact us  

If you have comments, or would like to suggest improvements to the website, please get in touch at [email protected].

Online forms

The accessibility statement below covers the new online forms platform we launched in October 2019.

Reporting accessibility problems

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact [email protected].

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

The City of Edinburgh Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

Non compliance with the accessibility regulations

Time limit on online forms

Many of our online forms have a time limit of 30 minutes that you cannot

  • turn off

  • adjust to at least ten times the length
  • extend before it expires.

This fails WCAG 2.1 success criterion 2.2.1 (timing adjustable).

We plan to change this to allow the user to extend or turn off the time limit by 23 September 2020.

Colour of focus indicator on buttons

On some of our buttons, the only visual indication that they are selected is a change in colour from purple to black. This fails WCAG 2.1 success criteria 1.4.1 (use of colour) and 2.4.7 (focus visibility) as it may be difficult for users with certain visual impairments to see whether a button is selected. 

We plan to add an extra visual indication that a button is selected by 23 September 2020.

Bypass repeated menu on online forms

Some of our online forms have a menu at the top with the same links repeated on each page. We don’t provide a way to skip over these links to get to the content, which may hamper the experience of users of assistive technologies, such as screen readers or switches.

This fails WCAG 2.1 success criterion 2.4.1 (bypass blocks).

We plan to add a ‘skip to content’ link to let users skip these links by 23 September 2020.

Headings on online forms

Some the text that appears as a heading on our online forms do not use heading elements, but instead use generic elements. This means that they cannot be used by screen readers to navigate as easily. 

This fails WCAG 2.1 success criterion 1.3.1 (info and relationships).

We are working through the forms to amend these to use the correct mark up and will complete this by 23 September 2020 at the very latest.