Covid-19 update October 2020
In March, following the outbreak of Covid-19 our Housing Property service moved to a Critical Repairs service. This was to reduce contact, protect tenants and colleagues and stop the transmission of the virus.
Emergency repairs are only carried out where
- there is a serious risk to health and safety
- there is a serious risk to the structure of the property
- the property is not secure.
Our colleagues have been trained to keep you and themselves safe during the work and around your home. They will try and stay two-meters away from you and your family. Please make sure you respect the two-meter rule and move to another room if you can.
From 5 October 2020, in line with the Scottish Government guidance and maintaining safe working practices, we will start offering some non-emergency repairs. These repairs will be offered on a
- full day
appointment basis. Appointments can be booked, depending on enough staff, up to 4 weeks in advance.
When you request a repair, you will be told how long it will take us to come to your home.
Demand for emergency repairs are high and we ask you to consider this before requesting a non-emergency repair.
We will continue to support our most vulnerable tenants and prioritise emergency repairs first. We retain the right to withdraw non-emergency repairs if this becomes necessary to protect our most vital services.
Non-emergency repairs include
- dripping taps
- cosmetic repairs
- repair kitchen unit
- repair internal bathroom door lock.
When you request a repair, we will usually attend within 4 hours, if it’s an emergency.
Emergency repairs include
- smashed window or unsecure door
- blocked toilet
- uncontainable leaks
- loss of heating / hot water
- smoke alarm repairs.
To report an emergency repair phone
0131 200 2345.