Council house repairs

Council house repairs - COVID-19

For a short period of time, we are only able to carry out critical repairs in your home. This is based largely on our current approach to emergency repairs. We have made this decision because it’s vital that we do everything we can to prevent the spread of coronavirus (COVID-19) whilst at the same time we look after vulnerable people, protect staff from harm and maintain, as far as possible, essential services.

Critical Responsive Repairs will be carried out where:

  • There is a serious risk to health and safety
  • There a serious risk to the structure of the property
  • The property is not secure.

Examples include:

  • Broken window or door and the property is not secure
  • No electricity, heating or hot water.
  • No washing facilities
  • Blocked toilet
  • Smoke alarm repairs
  • Uncontainable leaks

We will let you know when you report an emergency repair when we will respond, normally up to four hours from the time of reporting, however some delays to the service may be expected.

The operative attending your home will make the situation safe and/or carry out a temporary repair. If further work is needed, arrangements for a follow-on appointment will be made. When the Operative arrives please respect the social distancing rule and remain 2 meters apart, ideally moving to another room.

To allow us to prioritise those repairs that are most urgent and to support our vulnerable tenants, for now can you please not request any non-urgent or routine repairs at this time. 

To report an emergency repair please call 0131 200 2345

 

Thank you for your support.