Covid-19 update December 2020
Following the latest announcement from the Scottish Government on 19 December 2020, from 26 December 2020 until further notice, we are only able to carry out essential repairs in your home. This is based largely on our current approach to emergency repairs. We have made this decision because it’s vital that we do everything we can to prevent the spread of Covid-19 whilst at the same time we look after vulnerable people, protect staff from harm and maintain essential services.
Essential repairs will be carried out where
- there is a serious risk to health and safety
- there a serious risk to the structure of the property
- the property is not secure.
- broken window or door and the property is not secure
- no electricity, heating or hot water.
- no washing facilities
- blocked toilet
- smoke alarm repairs
- uncontainable leaks.
When you report an essential repair, we’ll let you know how long it will take us to come to your home, which is usually in four hours. Your home will be made safe and if more essential work is needed, we will make another appointment with you. Any further work that is not essential will not be done until normal service resumes.
Operatives have been trained to keep you and themselves safe during the work and will follow robust protocols when in your home, including always keeping two-metres distant from you. Please make sure you also respect the two-metre rule and move to a different room if you can.
To allow us to prioritise essential repairs to support our vulnerable tenants, for now can you please not request any non-essential or routine repair at this time. If your repair is not essential, it will not be logged, and you will be asked to call back once the normal service resumes. Please continue to check for further updates.
To report an essential repair please phone
0131 200 2345.
Thank you for your support.