During this difficult period, we’re continuing to prioritise services that support those who need it most.
Customer contact centre
Please make use of our online services wherever possible
If you’re experiencing an emergency or critical situation please phone
0131 200 2000.
Please only phone if the issue is urgent. Otherwise, if the service you wish to access isn’t available on our website, please email us and we’ll deal with your enquiry as soon as possible. If you don't have access to email, you can also phone us. You’ll find email addresses and phone numbers for our services below.
If you have a general enquiry relating to COVID-19 support, please contact us on 0131 200 2306.
Council house repairs
Find out more about essential house repairs.
Please use our online form to request a non-emergency Council home repair or if you need to speak to someone phone
0131 200 2345.
Waste and environmental services
Find out more about our waste and recycling service.
0131 608 1100
Council Tax, benefits and welfare
The simplest and quickest way to view information about your Council Tax account is by registering for Council Tax online. You can
- view an account summary
- check your balance, instalments and payments
- switch to paperless billing.
If you need any other services, you can send us an email and we will get back to you promptly.
Our Council Tax and benefits phone line is open
- Monday to Thursday 10am to 4pm
- Friday 10am to 3pm.
0131 608 1111
If you are having difficulty making payment, please contact us as early as possible to discuss this and the choices which may be available to you. Early contact allows us to consider more ways to help you pay.
If you need debt or welfare advice, you can contact our The Advice Shop.
Council resilience centres
Five Council resilience centres have been established across the city. These are not open to the general public. Customers are asked to attend in person only if it is critical and you are:
- experiencing homelessness
- experiencing serious or significant harassment
- collecting an agreed cash payment
The centres are located in:
- Wester Hailes - South West Locality Office, 10 Westside Plaza, EH14 2SP
- West Pilton Gardens – North West Locality Office, 8 West Pilton Gdns, EH4 4DP
- Captain's Road - South East Locality Office, 40 Captain’s Rd, EH17 8QF
- Craigmillar - North East Locality Office, 101 Niddrie Mains Road, EH16 4DS
All centres are open Monday to Thursday from 9am to 4.15pm and Friday from 9am to 4pm.
Day and night, you can call us on
0131 200 2000
for support if you become homeless or need urgent help to find a safe place to stay.
We’re here to help you with our street-based outreach partners Streetwork, who are working across the city to speak to you and support you if you are rough sleeping.
If you are facing a homelessness emergency, we will do everything we can to help you, including the option of meeting you face to face at one of our critical resilience centres above.
If your concern is not an emergency, email us for support and advice:
Support for residents affected by coronavirus
If you need help or support due to the impact of Coronavirus, please email [email protected] or call 0131 200 2388, and we’ll be able to answer your query or get one of our teams to assist you.
Requests and enquiries
Many of our services have online forms which allow you to access services at a time that is convenient to you.
If you need to contact us please check the phone number for the service you require.
If you have questions or issues with our new registration and sign in process, or any of our online services, please email [email protected]
Comments and complaints
Find out how to give feedback on our services.
You can contact us via Relay UK by dialing 18001 + the required telephone number free of charge but standard network rates for your phone provider may apply. Please check with your provider. More information about Relay UK.
Service for Deaf people
Interpretation and translation
If you need information in another language please contact our Interpretation and Translation Service.