Sports and Leisure Attendants - Edinburgh Leisure - 18575

Employer:     

Edinburgh Leisure is one of Edinburgh's largest local employers, and we are determined to get our city moving. We are here to help our customers enjoy a healthier, happier, and more active life. We operate 75 sports and leisure facilities across the city, offering diverse activities for all ages to support the wellbeing of members and the wider community. As a charitable trust, we rely on donations, and every penny goes back into taking care of the health and wellbeing of Edinburgh.

Environment: 

Do you have a passion for delivering excellent customer service and enjoy working in a dynamic environment? We are looking for friendly, positive, and vibrant multitaskers to join our Sports and Leisure Attendant teams. We are offering a variety of permanent and seasonal part-time roles at various locations across the city.

What might a day in this role look like?

• Deliver great customer service as a first point of contact, ensuring customers’ needs are met.
• Prepare our venues by setting up and taking down equipment, providing customers with a clean, safe, welcoming environment that is ready to use.
• Keep everything clean, tidy, and presentable, including litter picking, cleaning toilets, changing rooms and windows.
• Work closely with colleagues to ensure bookings are managed efficiently and effectively in line with our standards, leading to exceptional customer satisfaction.

What will I learn?

We provide opportunities for training, career growth and development.

What qualifications/skills are required?

• Positive, enthusiastic approach with experience in a customer facing role.
• Clear and confident communication skills, with the ability to listen and adapt your approach to different customers.
• Good organisational skills and the ability to prioritise tasks in a busy, fast paced environment.
• The ability to follow procedures, work with basic numerical information and complete simple records or reports accurately.
• Basic IT skills, including confidence using systems such as MS Office, with the ability to learn new software quickly.

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