Council house repairs

Reporting a repair

The Housing Service is responsible for the maintenance and repair of council homes.

You can use our online form to

  • tell us about a repair in or around your home
  • let us know about damp, mould or condensation

Please note the current waiting time for a damp survey is approximately 2-5 weeks. We are working hard to arrange surveys within 21 days for all new cases reported.

Do not use this form to

Request a housing repair

Depending on the type of repair, someone will be sent to your home the same day, the next working day, or on an agreed day within a few weeks.

Find out what is an emergency repair and what to do.

Keeping our staff safe

We want to give you a high-quality service and promise to treat you with respect. We know that having a problem in your home can be difficult and frustrating but our team members are there to help. Abuse, violence or threats to our team members on the phone, online or in person will not be tolerated.

Please help us by treating our staff with respect.

What to do if you're not happy with your repair

We know that sometimes things can go wrong. We want to help put things right as quickly as possible and to do this we have created a dedicated resolution team. The resolution team handle repair based complaints and will work with tenants, service users, repair staff and contractors to try and find a solution.

If you want to report an incident or tell us when something has gone wrong you can make a complaint.

Empty homes lettable standard

Download the Council housing service lettable standard 2023