The Housing Service is responsible for the maintenance and repair of council homes.
You can use this form to:
- Tell us about a repair in or around your home
- Let us know about damp, mould or condensation
- Report a stair lighting problem
Someone from Repairs Direct will contact you to arrange a suitable appointment. Do not phone or submit another form during this time as it could result in your request being duplicated.
Please note this is a high demand service. We recommend using the online form for all non-emergency repairs and that you avoid our phone line during peak times between 8am and 9.00am and 12pm and 2pm.
If your repair is an emergency, it is something that needs to be fixed quickly because it is a danger to health or safety call us on 0131 200 2345.
Your repair is likely an emergency if it relates to:
- broken glass
- leaks you cannot stop or contain
- loss of heating or hot water
- loss of power or lights
- a front door that will not close or lock
- window that will not close or can be opened from the outside
- smoke alarms
- co2 detectors
Emergencies are our highest priority and we aim to get someone out as quickly as possible. During periods of high demand this might mean someone coming out in the evening or over the weekend.
Out of hours
If you have an emergency repair before 8am, after 5pm or over the weekend or on bank holidays you can still report this to our out of hours team by calling
0131 200 2000.
Feedback and shaping our service
We are working hard to improve your experience when telling us about a repair or reporting a problem around your home.
The online form has an option to provide feedback and we welcome all comments. Let us know what works well and where you might have struggled.
If you are not a council tenant
Find more information about shared repairs and maintenance if you are a private owner.