Comments and complaints

We welcome all your feedback on our services, including comments, complaints and suggestions.

Some of our services use separate forms to take complaints. You may wish to

If your feedback isn't covered from any of the above, you can complete the form below without registering or signing in. 

If you want to make a named complaint, you will need to register or sign in, and then return on the page.

Make a suggestion, compliment or complaint

For issues with this form check our help page or contact

[email protected]

You can also contact us by phone or email, or write to us at the address below 

  • Monday to Thursday between 8.30am and 5pm
  • Friday from 8.30am until 3.40pm.

The Council complaints procedure explains how investigations are carried out and sets out the different stages of the complaints process.

When behaviour makes it difficult for us to manage complaints

Sometimes the way someone acts makes it difficult for us to deal with their complaint. Our policy on Managing customer contact in a fair and positive way explains what we do when this happens.

Customer care

Address: Waverley Court,
4 East Market Street,

Telephone: 0131 200 2300