Comments and complaints

We are committed to providing high-quality services for our customers. To help us do this, we value and welcome any feedback on our services, including any comments, complaints or suggestions you may have.

Make a suggestion, compliment or complaint

If you've contacted us, we'll sometimes send you a customer satisfaction survey by text message afterwards. Taking part is optional and any feedback you give will be used by our improvements team.

If you want to make a complaint showing your name, you will need to register or sign in to a mygovscot myaccount, and then return to this page.

For issues with this form check our help page or email

Customer Care opening hours

  • Monday to Thursday between 10am and 4pm
  • Friday from 10am until 3pm.

The Council complaints procedure explains the different stages of the complaints process.

Other comments and complaints

Find out about social work advice and complaints or education advice and complaints.

You can complain about a Councillor to the Commissioner for Ethical Standards.

When behaviour makes it difficult for us to manage complaints

Sometimes the way someone acts makes it difficult for us to deal with their complaint. Our Policy on Protecting Colleagues from Unnaceptable Behaviour explains what we do when this happens.                          

Customer care

Address: Waverley Court,
4 East Market Street,

Telephone: 0131 200 2300