Lifelong Learning Library Adviser - various posts - The City of Edinburgh Council - 18520

Employer:     

The City of Edinburgh Council is looking for dedicated and enthusiastic individuals to work with us and deliver key services across our capital city. We’re the second largest local authority in Scotland with a workforce of over 19,000 who all play a crucial role in maintaining and supporting vital services to over 500,000 residents. We offer an incredible variety of career opportunities across a broad range of sectors. Join us and you’ll find a role where you can make a difference and grow your career.

Environment: 

Our libraries are at the heart of their communities. Members of staff work with their community to help create a thriving place to live and to help reduce poverty and inequality. We support users to develop their digital skills, and we help them get the information and advice they need. We help those of all ages in the community who struggle with loneliness by providing them with a place to meet and connect. We provide a full range of books and other resources to help everyone to live, learn and work.

Posts are shift working and include some Saturdays and evenings. Various full time and part time posts are available at the following locations:

• Craigmillar Library
• Muirhouse Library
• Newington Library
• Wester Hailes Library
• Central Library
• Blackhall Library
• Morningside Library.

What might a day in this role look like?

You will contribute to the development and delivery of an integrated lifelong learning service for Edinburgh. You will be responsible for delivering high quality, excellent customer focused services to the public and internal clients within a lifelong learning setting. You will ensure that the service is delivered in line with national, citywide and local strategic priorities, and will support service delivery in accordance with Council and national guidelines.

What qualifications/skills are required?

• Experience of working in a customer focused, team-based environment with a demonstrated ability in dealing with the public and a clear understanding of their needs. 
• Demonstrate problem-solving skills and the ability to assimilate and effectively communicate information. 
• Excellent numeracy, literacy and communication skills and full appreciation of the importance of high standards of customer care.
• Current knowledge of professional issues and developments which may affect the provision of services within a Lifelong Learning context. 
• Knowledge of relevant computer systems and an understanding of administrative procedures. 

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