Digital Operations Specialist - Royal Mile Silver - 18515

Employer:       

Royal Mile Silver is an independent jewellery business based in the heart of Edinburgh’s Old Town. We design and sell silver, gold vermeil and tungsten carbide jewellery through our physical store on Jeffrey Street, pop ups during peak retail seasons and our growing e-commerce platform.

Environment: 

We’re a passionate, close-knit team, and we’re looking for a motivated and inspiring Digital Operations Specialist to manage and optimise the systems that support our retail and online operations. Benefits of working for us include:

• opportunity to shape and improve digital operations end-to-end
• autonomy and responsibility within a growing business
• competitive salary based on experience
• a varied, hands-on role with real ownership and impact in a growing small business
• a beautiful, unique workplace in the heart of Edinburgh’s Old Town.

What might a day in this role look like?

Retail & POS Systems:

• Oversee and maintain the POS system across the business (Square)
• Manage integrations between POS, inventory, and e-commerce platforms
• Troubleshoot technical issues and liaise with system providers
• Ensure accurate stock synchronisation and reporting.

Website & E-Commerce (WordPress/WooCommerce):

• Maintain and optimise WordPress website and WooCommerce store
• Manage product uploads, pricing updates, and promotions
• Monitor site performance, uptime, and user experience
• Implement plugins and improvements securely and efficiently
• Support SEO and site optimisation initiatives
• Troubleshoot site issues and coordinate with developers when specialist support is required.

AI & Workflow Optimisation:

• Identify opportunities to use AI tools to improve efficiency
• Automate repetitive tasks and streamline internal processes
• Build and refine digital workflows across departments
• Support the team in adopting new tools effectively
• Champion a culture of continuous improvement - always asking how we can work smarter.

Process Improvement & Reporting:

• Analyse operations data to identify bottlenecks and areas for improvement
• Implement systems and processes to increase efficiency and reduce costs
• Provide regular reports on sales, stock, and operational KPIs.

Digital Systems & Integrations:

• Maintain HR and workforce management systems
• Ensure smooth integration between payroll, scheduling, and retail systems (Square Timesheets)
• Oversee data integrity across platforms.

SOP Development & Process Management:

• Create, document, and maintain Standard Operating Procedures for all key business processes
• Monitor compliance and update procedures as systems evolve
• Establish clear digital processes for retail and online operations
• Train staff on systems and processes as needed
• Conduct regular SOP audits and implement improvements.

Analytics & Reporting:

• Monitor retail and e-commerce performance metrics
• Build dashboards and regular reporting for management
• Analyse sales trends, stock performance, and operational efficiency
• Provide actionable insights to support growth.

What qualifications/skills are required?

Skills & Experience:

• Proven experience in a digital operations or systems role
• Strong WordPress and WooCommerce experience
• Experience managing EPOS systems in a retail environment
• Strong understanding of analytics tools and reporting dashboards
• Experience implementing AI tools to improve workflows
• Confident troubleshooting technical issues independently
• Strong documentation and organisational skills
• Demonstrated ability to write clear, usable SOPs and process documentation
• Intermediate graphic design skills (Canva, Adobe) for web and marketing assets.

Personal Qualities:

• Proactive and solutions-focused
• Detail-oriented with high data accuracy standards
• Comfortable working in a small, collaborative team
• Practical and hands-on approach
• Able to balance strategic thinking with day-to-day execution.

Email CV and cover letter