Homeshare Co-ordinator - Homeshare Scotland - 18514

Contract: Permanent / Part Time, Salary: £13.50 per hour (negotiable) plus bonus, Closing Date: Friday 20 March

Employer:

Homeshare Scotland is a new Community Interest Company which has been growing gradually. We match older people in need of company and home help with compatible live-in sharers who are seeking affordable accommodation.

Environment:

Based at We Work in George Street, Edinburgh, you will work in a small team of two, part office based, part visiting prospective elderly clients in and around Edinburgh. Working hours are 21 hours per week with some out of hours work required on occasion (mostly phone calls).

What might a day in this role look like?

As a Homeshare Co-ordinator you will be working from our office introducing potential clients to Homeshare and guiding them through each step of the process. This involves communicating with householders and sharers by telephone, video call, email and sometimes in person at their homes. Other activities include:

placing new adverts on our website, social media and 3rd party website
reviewing applications, rating, shortlisting and forwarding to clients
telephoning clients to guide them through the next steps of the process and to catch up
home visits to onboard new clients with information, make home description, photos, explain next steps etc
updating Pipedrive CRM – cloud-based Customer Relationship Management software
attending networking events to spread the word of Homeshare
catching up with the director (always available to support and answer questions).

What will I learn?

Learn standard business practices working alongside the director
Software - MS Office, Pipedrive CRM, WordPress website portal, social media, customer service
Soft skills (e.g. communication, teamwork, problem solving, etc)
We could consider offering SVQ training support.