Benefits and debt advice

The Advice Shop

We provide

  • assistance with all aspects of welfare rights including income maximisation through welfare benefits, tax credits and grants
  • debt advice to resolve personal debt including credit cards, bank loans, rent arrears, personal loans, store cards, catalogues and mortgage arrears

  • help for people affected by cancer through information, advice and advocacy to access entitlements arising as a result of a cancer diagnosis and the extra costs of cancer.

Get debt or welfare benefits advice

Refer someone to the Advice Shop

Advice line opening times

  • Monday 9am to 1pm
  • Tuesday 10am to 1pm
  • Wednesday 9am to 1pm
  • Thursday 9am to 1pm
  • Friday closed

If you need urgent advice about benefits or debt call 0131 200 2360.

Walk in help and advice

The Advice Shop is accessible at the Customer Hub, 249 High Street on Tuesdays and Thursdays from 9.30am to 1pm on a walk-in basis. Priority is given to those with an urgent matter or who cannot access the service through phone or email. It is first come first served and on some busy days, not everyone can be seen.

Advice in local area offices

If a person is unable to use a phone or the internet, then it is possible to walk into a Council locality office and speak with an advisor using the phones there.

If the matter cannot be dealt with by phone then we can arrange a face-to-face appointment.

Advice Shop bulletin

Our bulletin has news and information about welfare rights and debt advice.

Download Advice Shop bulletins (PDFs)