Benefits and debt advice - coronavirus update

Personal independence payment (PIP) factsheet

Making a new claim

New claims can still be made by calling

0800 917 2222 

or in writing to:

Personal Independence Payment New Claims
Post Handling Site B
Wolverhampton
WV99 1AH

A PIP2 form will be sent to the claimant which should be returned as soon as possible (the deadline is within 1 month but can be up to 3 months).

An extension can be requested to allow for more time to return the form.

It is always beneficial to provide medical evidence to support a PIP claim. Contact a GP or other healthcare professional who knows the claimant and ask them to provide a letter of support. The letter should focus on how your health condition limits your ability to move about inside and outside your home, and how you care for yourself.

During the Covid-19 crisis it may not be possible to get a healthcare professional to provide such evidence though you should note their contact details in the form. 

Terminal Illness

If a person is terminally ill or if a DS1500 has been issued by a consultant or specialist nurse, then a PIP ‘Special Rules’ claim can be made. This means less information has to be completed on the form, the decision will be fast tracked and payment will be made much sooner.

A ‘Special Rules’ claim can be started by phone on the same number as above – select option 1 then option 3. The DS1500 form – or a copy - must be sent to the DWP to support a Special Rules claim.

The Advice Shop’s specialist Macmillan Welfare Rights advisors can talk you through the process – call 0131 529 5000 or email

Made a new claim but no decision yet

Once the PIP claim form has been returned to DWP a health assessment will be carried out.

All face to face assessments are suspended for 3 months from 24/3/20, including current and new claims. It is possible that a telephone assessment will be done rather than a face to face assessment.

If an assessment has been scheduled, claimants will be contacted by the assessment provider to discuss how this will be taken forward.

If no assessment has been scheduled yet then the DWP will be in touch to discuss the way forward.

If an assessment has already taken place this will continue to be processed.

Already getting PIP

PIP payments will continue as usual and will not be disrupted by changes made during the Coronavirus crisis.

New or existing claims which have been refused / terminated

If a claim has been refused or terminated by the DWP then you can challenge the decision by requesting a mandatory reconsideration (MR).  This must be completed within one month of the date of the decision (this can be extended to up to 13 months from the date of decision if good cause is provided for the MR being late). 

A mandatory reconsideration can be done by post or via telephone.  Obtaining medical evidence to support your mandatory reconsideration can be beneficial though during the Covid-19 crisis it may not be possible to get a healthcare professional to provide such evidence. 

If your MR is refused you can then appeal to an independent Tribunal.

Existing Claimant whose award is to be reviewed

During the Covid-19 crisis, where PIP awards are due to expire or be reviewed, DWP will be extending end-dates so that claimants continue to receive financial support at their current rate during this period.

In normal circumstances, DWP will require a person in receipt of PIP to complete a review form and possibly attend a face to face assessment.

Existing Claimant whose circumstances have changed

If a condition has worsened and the claimant thinks they are eligible for a higher rate of PIP then they should inform DWP of this by contacting them by telephone.  This will initiate a review process and it’s likely a form will be issued.  However, asking for a review can mean that an award can go down as well as remain the same or go up. 

Before contacting the DWP to discuss a change in circumstances it’s important to get advice. 

Basic information on PIP can be found on the DWP website

Detailed information on PIP descriptors etc can be found online at PIP Info website