Use the online service NSL Apply to change your permit either due to a change of vehicle or change of address
Apply at least seven working days before the date you need the permit.
Change of vehicle
For permanent changes we need documentation linking you to the new vehicle, such as insurance, vehicle registration document or garage invoice.
If there will be an overlapping period when you will have two vehicles, we can issue a permit for up to five days.
Please download our change of vehicle guide for assistance.
Change of address
We need to know of a change of address as soon as possible.
If you are moving house within the same zone we still need to know so we can update our records.
The quickest way to link you to your new address is to confirm that you have registered there for Council Tax. You can still do this if you are a student exempt from Council Tax but registered at the address.
If you have not registered for Council Tax we need proof of address for the new property attached to your application. We will consider a
- current lease, not form AT5
- mortgage agreement signed within the last three months, not a mortgage offer
- current bank statement or household bill showing address
- medical card.
If you move house to another zone, we can issue a permit for the previous address for up to five days.
We try to process applications on the day of receipt however at busy times that may not be possible and we may move to an appointment based system if that enables us to provide a better service during these times.
If you no longer need your permit, please access your permit account and cancel the permit online. You should then complete and send us the permit refund form.
We refund you for every unused day from the date that we receive your permit, minus a £10 administrative charge. The quickest way for you to receive your refund is by BACS.
If you have any problems, please email us in the first instance. We will be able to resolve most issues this way.