Benefits and debt advice - coronavirus update

Help with gas and electricity costs

Concerned at being able to pay your bills?

If you are struggling to pay your energy bills then it is best to contact your supplier to ask for help to meet costs or arrange pre-payments. Make sure your supplier knows if anyone in your household is vulnerable such as

  • elderly
  • very young 
  • living with a chronic health condition

Some energy companies can make special arrangements if you are struggling. For example, Scottish Gas has a helpful web page and Scottish Power has a hardship fund to help out customers.

If you are being pursued for debt to an energy supplier then contact the Advice Shop for assistance.

Are you a Priority Household e.g. elderly, with young children, have a disability or serious health condition?

You can register as a priority household to ensure that you get swift assistance if there’s a problem with energy supply.

Call 0330 10 10 167

or email [email protected]

You can find out more online Or text PSR to 61999

Changeworks are able to provide expert advice on getting the right supplier and reasonable fuel costs

Contact their Home Energy Scotland advice line on 0808 808 2282

Check their easy to read website for information and guidance on all aspects of fuel supplies.

Energy efficiency, draughts and insulation

Lots of Edinburgh’s homes are not as warm as they should be so could do with improvements to make them more energy efficient, reduce draughts or keep the warmth in.

Changeworks provide some excellent services such as

Contact Changeworks on

0131 555 4010 

or email [email protected]

Agencies who need assistance for their clients can find out about the Changeworks referral pathway for fuel poverty services.