Benefits and debt advice

Help with gas and electricity costs

Concerned at being able to pay your bills?

If you are struggling to pay your energy bills then it is best to contact your supplier to ask for help to meet costs or arrange pre-payments. Make sure your supplier knows if anyone in your household is vulnerable such as

  • elderly
  • very young 
  • living with a chronic health condition

Some energy companies can make special arrangements if you are struggling. For example, Scottish Gas has a helpful web page and Scottish Power has a hardship fund to help out customers.

If you are being pursued for debt to an energy supplier then you can contact  Changeworks on 0131 555 4010  or email

You can also contact the Advice Shop for assistance if the debt is unmanageable.

Are you a Priority Household e.g. elderly, with young children, have a disability or serious health condition?

You can register as a priority household to ensure that you get swift assistance if there’s a problem with energy supply.

Call 0330 10 10 167 or email

You can find out more online Or text PSR to 61999

Changeworks are able to provide expert advice on getting the right supplier and reasonable fuel costs

Contact their Home Energy Scotland advice line on 0808 808 2282

Check their easy to read website for information and guidance on all aspects of fuel supplies.

Help with Fuel Bills and tips for savings

There is a range of helpful information on the Money Saving Expert website where you can learn about reducing costs for gas and electricity as well as other services like broadband and mobile phones.

Also, Home Energy Scotland is a useful agency that can help access grants and provide support on how to many costs for all home energy needs.

Energy efficiency, draughts and insulation

Lots of Edinburgh’s homes are not as warm as they should be so could do with improvements to make them more energy efficient, reduce draughts or keep the warmth in.

Changeworks provide some excellent services such as

Contact Changeworks on 0131 555 4010 or email

Agencies who need assistance for their clients can find out about the Changeworks referral pathway for fuel poverty services.


Home Energy Scotland can also provide helpful information and support for these matters.