Contact the City of Edinburgh Council

Our standard opening hours are Mon - Thurs 8.30am - 5pm and Friday 8.30am - 3.40pm. Please note some services close at 4.30pm. 

Requests and enquiries

You can report issues, request services and pay bills online. 

Social Care Direct - adults and children

0131 200 2324

If you require to contact us outside our standard office hours please use the numbers below.

Administrative Headquarters

Waverley Court
4 East Market Street

Council Headquarters

City Chambers
High Street

Locality Offices

Find contact details for your local locality office


A-Z of services

Website enquiries

If you have questions or issues with our new registration and sign in process, or any of our online services, please email 

Comments and complaints

Find out how to give feedback on our services

Next Generation Text service (NGT) for deaf and hard of hearing

Customers with hearing difficulties can contact us via NGT by dialing 18001 + the required telephone number listed above. Using this service is free of charge but standard network rates for your phone provider may apply. Please check with your provider. More information about NGT(external link).

British Sign Language Video Relay Service (VRS) for Deaf people

To use this online British Sign Language interpreting service to contact the Council, log on via Contact Scotlandor use the app. This service is free of charge.

Interpretation and translation

If you need information in another language please contact our Interpretation and Translation Service.