You can now challenge your parking ticket or bus lane charge notice with our new online services. You are no longer be able to dispute your ticket or charge notice by email. All requests must be put in writing and we cannot accept appeals over the phone.
You will need the following details
- the parking ticket or bus lane charge number
- your vehicle registration.
The simplest way to challenge your ticket or charge notice is online. You can also view photos for parking tickets or a video for charge notices, one day later. You can track your appeals, attach supporting evidence and receive quicker responses from us.
The Communication Workers Union may announce additional strike dates throughout 2023. This will affect delivery and posting of mail. Please take this into consideration when sending payments or correspondence for parking tickets and bus lane charge notices by post. Where possible, please use an alternative method, for example payments can be made on the web or over the phone (automated phone line) and you can challenge a parking ticket or bus lane charge notice online using our online case management system and. Further information is given on our website at Parking tickets and bus lane notices.
You can still send a letter by post to:
The City of Edinburgh Council
PO Box 208
Sheffield, S98 1LS
You can hand in your dispute at The City of Edinburgh Council Customer Hub, 249 High Street, Edinburgh, EH1 1YJ.
Lost parking ticket
If you have lost your parking ticket or bus lane charge number you can request this from us. Please note it will take us two working days to provide the lost parking ticket number. Please don't use the form below to challenge your ticket.