Retail Associate - Royal Mile Silver - 18501

Employer:     

Royal Mile Silver is a leading independent jewellery brand based in the heart of Edinburgh’s historic Old Town. We specialise in unique contemporary silver jewellery and gifts, serving both local customers and international visitors through our retail shop, seasonal pop-ups and growing e-commerce business.

Environment: 

You will be responsible for customer interactions, experiences and sales transactions in the day-to-day management of our retail shop, constantly looking for opportunities to maximize sales and promote positive customer feedback. The role combines hands-on retail with operational responsibility, ensuring excellent customer service and strong sales performance. This is a full-time permanent position working 40 hours per week over 7 days.

What might a day in this role look like?

Retail Shop:

• Deliver outstanding customer service and experiences.
• Drive sales growth through effective merchandising, upselling, and customer engagement.
• Maintain a high standard of shop presentation and visual merchandising.
• Support daily shop operations including staff rotas, opening/closing procedures, and cash handling.
• Support stock accuracy and ensure any stock issues are flagged early.

Operational & Administrative:

• Collaborate productively with colleagues to ensure the optimal customer experience at all times.
• Notify colleagues and work together on any retail experience related issues, such as displays, stock, upsell opportunities etc.
• Support inventory management, stock control.
• Participate in monitoring and analysing sales performance, supporting your line manager’s requests for assistance with any reporting needs.
• Ensure compliance with health & safety, security, and company policies.
• Support the management team with induction, and training of staff.
• Assist in scheduling rotas and holiday requests in line with business needs.
• Actively participate in regular meetings to ensure staff are aligned on all aspects of current promotions.

Benefits:

• Competitive salary (dependent on experience)
• Staff discount on jewellery
• Opportunity to play a key role in a unique independent business in the heart of Edinburgh.

What qualifications/skills are required?

Skills & Experience:

• Proven sales and customer management experience, ideally within jewellery, fashion, or giftware.
• Strong initiative, self-management, communication, and collaboration skills.
• Excellent customer service ethos with the ability to handle both local and international customers.
• Commercial awareness and ability to meet and exceed sales targets.
• Experience with e-commerce platforms (e.g., Shopify, WooCommerce, or similar).
• Good knowledge of stock control and retail administration.
• Strong organisational skills with attention to detail.
• Competency in Microsoft Office (Excel, Word, Outlook).
• Availability to work Saturdays and Sundays as required during opening hours.
• Evidence of right to work in the UK.

Personal Qualities:

• Professional and courteous, used to direct customer interactions.
• Proactive, reliable, and results driven.
• Positive and approachable with a hands-on attitude.
• Flexible and adaptable to the needs of a small, dynamic business.
• Passion for jewellery, retail, and delivering memorable customer experiences.

Email CV and cover letter