Working from home
Even though Scotland has moved beyond the Protection Levels system the virus, including its variants, are still with us - so the Scottish Government’s advice remains that people should continue to work from home wherever possible.
We’re currently working through our approach towards resumption of those services we had to suspend or reduce as a result of the pandemic, and the safe return to offices for those colleagues.
For now, if you’re currently working from home you should continue to do so until your service notifies you otherwise.
If you’re finding working from home challenging, either from a wellbeing perspective or because you don’t have adequate space at home to work, speak to your line manager who will explore the options with you.
What you need to do
- Read the hints and tips about working effectively from home
- If you’re having difficulty using remote access read the quick fixes for your laptop guidance.
- Read the CGI self-service portal user guide if you need to raise an issue or fault or call the ICT service desk on 0800 085 7232.
- Review the colleague guide to working from home
- Complete a workstation at home assessment
- Complete a display screen equipment risk assessment
- Review the workstation at home flowchart
- Follow the guidance for printing documents
Access to digital tools
We have a range of digital tools and apps to help you to do your job, particularly when working from home, including using Microsoft Teams for video calls, chat and sharing documents.
Read the guidance to using digital tools.
ICT issues
- Read the guidance for ICT issues
- Follow the process if need to go into Waverley Court to get your IT fixed
Working from home passwords
What to do if your password is about to expire
If your password is about to expire this can be changed whilst on the virtual private network (VPN). There may be an issue with your previous password being stored locally for the initial Windows login prompt, if this happens use your old password at the initial login prompt and once connected through the VPN this will be updated with your new password details.
What to do if you’re locked out of your laptop.
Call the CGI service desk on 0800 085 7232