Contact us by phone from 9 to 23 November 2026
Some of our forms will be unavailable from 9 to 23 November while we carry out planned IT work. However, during this time you can call Social Care Direct for urgent or essential enquiries using the following numbers:
Adult social care and protection
Monday to Thursday, 8.30am to 5pm
Friday, 8.30am to 3.55pm
Children and families’ social work
Monday to Thursday, 8.30am to 5pm
Friday, 8.30am to 3.55pm
Emergency social work (out of hours)
You can also call 0131 200 2000, which is open 24 hours a day, 7 days a week.
Why we are making this change
We are changing the computer system we use to record information about the people we support. The new system, Mosaic, will bring improvements and help us support you by sharing information safely between our teams and spending less time on paperwork.
During this upgrade work, some of our health and social care services may take longer to respond to non-urgent requests. We’ll continue to prioritise essential services and urgent requests.
We will update the website when our services return to normal.