Shared repairs and maintenance

Employing tradespeople

Get a professional opinion on the work involved and the cost. If the problem is straightforward you can go straight to a tradesman. If the problem is complicated, or significant, you may also want to employ someone to manage the work. 

There are some important questions to ask when meeting tradespeople and getting quotes:

  • Have they done this type of work before?
  • Do they belong to a trade body?
  • Does it have a guarantee or a complaints service?
  • Do they have proof of indemnity insurance?
  • Can they provide references from past clients and can you speak to them about the work they had done?
  • Are they VAT registered and if the quote includes VAT, as this will affect your final bill?

Ask friends and neighbours if they know someone they trust. Be wary of people who phone or knock on the door, especially if they want you to sign you up on the spot. Beware of flyers through the door, especially if they only have a contact phone number.

Finding tradespeople

There is no list of recommended contractors. We cannot recommend individual traders.  However, we recommend using tradespeople who are members of professional trade schemes or can be found on the Trusted Traders scheme. The following resources can be useful for finding reputable contractors.

Edinburgh Trusted Trader 

Backed by the City of Edinburgh Council and supported by Police Scotland, this scheme can help you find honest and reliable traders who have been fully vetted by Edinburgh Trading Standards.

Visit Edinburgh Trusted Trader to search for a reputable tradesperson.

Federation of Master Builders

The Federation of Master Builders (FMB) members must

  • have a minimum of 12 months trading
  • pass an independent inspection
  • have public and employers' liability insurance
  • sign up to a code of practice.

Search for a builder on the FMB website.

If you have a dispute with an FMB member find out about the FMB conciliation scheme.

Get it in writing

If you hire tradespeople you need to set out the working arrangements in writing. You should agree in advance

  • a fixed price that can only be increased if agreed with you in writing
  • to keep 5% of the cost for six months after the end of the work to pay for defects the builder does not fix
  • a start and finish date only to be exceeded for factors beyond the builders control.

You should identify who

  • will be their main site supervisor
  • will give instructions on your part
  • you can make complaints to.

The agreement should state 

  • that tradespeople will respect health and safety regulations and only use the materials set out in the quotation
  • that the builder will get all consents, such as building warrants, scaffolding permits and consent to site a skip in the road
  • which areas of the site are not to be used for building works or storage and that they will be marked off with tape
  • whether they will need access to water, toilets or power
  • how clean things should be and how anything damaged during the work will be repaired or replaced.

Edinburgh Shared Repairs Service

Address: Waverley Court,
4 East Market Street,

Telephone: 0131 529 6778

Organising a shared repair?

Try the Novoville app to do the heavy lifting for you. Report issues to owners, get quotes from Trusted Traders, take a vote, and open a digital payment account. Fees only apply to repairs carried out. Novoville Shared Repairs is supported by the Council.

Download the Novoville app