The Council is moving to a new case management system which will improve the way colleagues share important information across services about individuals and families.
The new system, Mosaic, should streamline processes, enhance functionality, reduce duplication, and improve efficiency. Used by several departments across the council including children’s services, adult services and justice social work the system uses advanced technology to cut down on administration time.
So far over 155 million records have been successfully transferred over to Mosaic and the new system will go live on 23 November.
As the final move over is completed, teams will be prioritising essential children and adult services from 9 November. This may mean some routine enquiries take a little longer than usual and patience is appreciated.
To help support everyone as smoothly as possible, we’d encourage customers, where possible, to check the website or social media pages for the latest information before contacting Social Care Direct.
James Dalgleish, Convenor Education, Children and Families said: “Mosaic will help us provide a more joined-up and efficient service for our citizens, making it easier for colleagues and services to work together and share important information when supporting individuals and families.
“More than 2,000 colleagues will use Mosaic, and over the past six months teams across the Council have worked collaboratively to deliver a comprehensive training programme, helping colleagues feel supported and ready to use the new system.”