Supporting Ukraine and its people

Arriving in Edinburgh

Aerial view of Edinburgh from Salisbury Crags looking west over Dumbiedykes to Edinburgh Castle

Update 24 May 2022

We have set up an arrival process for people who have been displaced by the conflict in Ukraine and who have chosen to come to live in the Edinburgh area. We are working closely with Scottish Government and other partners, including Volunteer Edinburgh, EVOC, Edinburgh Airport and Police Scotland, to ensure we give the warmest possible welcome to those arriving in our city.

At Edinburgh Airport

We have volunteers from Volunteer Edinburgh providing a welcome in the arrivals halls at the airport. They will be there every day when we are expecting people who have travelled from Ukraine.

Once you have cleared the borders and customs checks, please make your way to the Arrivals Halls. Depending on when you arrive, our volunteers will direct you either to the Welcome Hub or overnight accommodation. We will provide free bus transport to the Hub.

If you arrive when our volunteers are not at the airport, please look out for our “Welcome to Edinburgh” banners, which have our 24-hour helpline number, 0131 200 2306 (+441312002306). Our team on the helpline will give advice and help if you need accommodation or transport immediately. They will also let the welcome hub know that you have been in touch to make sure they are ready to support you the next day.

At the railway or bus station

If you are arriving at Edinburgh bus station or Waverley train station and need immediate help with accommodation or other support, please call us on 0131 200 2306 (+441312002306). If our Welcome Hub is open, we will arrange for transport to take you there. If the hub is not open, our team will give you advice.

Welcome Hub

We have set up the Welcome Hub to support people travelling under the Homes for Ukraine Scheme, including the Scottish Government’s Super Sponsor Scheme. We will also support hosts.

At the Hub, we will give you a short but very warm Scottish welcome. If you are meeting your host at the airport, we would still encourage you to visit the Welcome Hub as soon as you can after arriving. We will ask some questions of you and your host (if you have one) to confirm your identity. We will also ask if there is anything you need immediately to make your first few days more comfortable and share information about living in Scotland.

If you qualify for a resettlement grant under the UK and Scottish Governments’ Ukraine schemes, we will give you an initial cash payment of £50 if you are living in the Edinburgh area. You will be able to collect the rest of the payment from our Customer hub at 249 High Street once you are settled – we will let you know about this at the Welcome Hub.

Please be aware:

  • we can only give resettlement grants and bus passes to people living in the Edinburgh area - if you are living in another council area, you must contact the council in that area.
  • we can only give one 20-journey bus pass per person to help you initially (we are not able to provide passes for repeat requests). In Scotland, people over 60 years and young people under 22 years can apply for a free bus pass. You can apply for this when you have a home address.

We will also arrange for you to be supported by other professionals, if you need including health and social care, education and voluntary/third sector.

If you are planning to settle in the Edinburgh area, we have rucksacks with some items that may be useful for your first few days in case you have not been able to bring things with you. This includes everyday toiletries, a UK adaptor and a UK sim card. These have been donated by organisations in our city.

Location and opening hours

Our Welcome Hub is based in Gogarburn House, part of the NatWest/Royal Bank of Scotland campus. It is located off the A8, between Edinburgh Airport and the Gyle Shopping Centre. Opening hours are 8am to 5pm on Monday to Friday. On Saturday and Sunday, we are open 9am to 4pm.

Gogarburn House is an older large white house with a marquee next to it. It is located to the west of the modern offices you see on entering the campus. Follow the blue signs to Gogarburn House. You can park for free in the west car park. When heading to the west car park, you will pass Gogarburn House on your right.

Aerial view of the location of Gogarburn House in the NatWest/Royal Bank of Scotland campus, Edinburgh

Customer hub

You do not need an appointment to come to our Customer hub. Our team of specialists, with an interpreter, can

  • give advice and help with applying for benefits and grants
  • direct to you to other services such as housing, schools and English classes
  • give you the rest of your £200 resettlement grant if you are living in Edinburgh on the Homes for Ukraine and Super Sponsor scheme.

Please be aware –

  • we can only give resettlement grants and bus passes to people living in the Edinburgh area - if you are living in another council area, you must contact the council in that area.
  • we can only give one 20-journey bus pass per person to help you initially (we are not able to provide passes for repeat requests). In Scotland, people over 60 years and young people under 22 years can apply for a free bus pass. You can apply for this when you have a home address.

On a Tuesday and Thursday, you can also speak to specialists from our Advice shop and the Department of Work and Pensions.

Location and opening hours

We are based in our Customer Hub at 249 High Street, EH1 1YJ. We are open Monday to Friday from 10am to 12 noon and 2pm to 4pm.

Staying in different parts of Scotland

If you will be staying in another council area, we will offer as much support as we can. We will signpost you to the support for the area you will be living in. For information from councils in the area around Edinburgh:

East Lothian

East Lothian covers the area to the east of Edinburgh. It includes the main towns of Haddington, Musselburgh, Tranent, Longniddry, North Berwick and Dunbar.

Information on support for Ukraine from East Lothian Council

Email ukraine@eastlothian.gov.uk

Midlothian

Midlothian is south of Edinburgh. The main towns include Dalkeith, Bonnyrigg, Loanhead Penicuik and Gorebridge.

Information on support for Ukraine from Midlothian Council

Email ukrainesupport@midlothian.gov.uk

West Lothian

West Lothian is west of Edinburgh and includes the main towns of Livingston, Broxburn, Bathgate and Linlithgow. West Lothian Council website

Fife

Fife is north of Edinburgh, connected by three iconic bridges. The main towns in Fife are Dunfermline, Kirkcaldy, Glenrothes and St Andrews.

Information from Fife Council