Request an assisted bin collection

Help to put out rubbish and recycling bins

If all members of a household are unable to present their bins due to a disability or medical condition, we may be able to help. You can also request assistance on behalf of someone else.

Step 1 - register with mygovscot myaccount

If you haven't already, you'll need to register with mygovscot myaccount. Need help with myaccount

Step 2

Request help to put out your bins

This form should only be used if you are looking to set up a new assisted collection. It should not be used for missed collections.

Step 3 – help

For issues check our form help or email customer care.

Due to changes in staff, we might need to empty your bins at different times just now. Please make sure your bins are easily accessible and visible to our staff. We might need to change the place where we collect your bins from or return them to.