How to report a prejudice-based incident
- Report all incidents to your line manager in the first instance. They're responsible for recording the incident on askHR and for investigating the situation using established policies and procedures.
- If you don’t feel you can report the incident to your line manager (if your complaint relates to them for example), you can report it to another senior manager or contact askHR on 0131 469 5555.
- The askHR team will refer this to the appropriate manager within your service area to deal with and provide you with a conversation ID as a reference.
- If you want to report an incident as a witness, you should report it in the same way as an employee does.
- If you’re unsure who to report it to, contact askHR on 0131 469 5555, who will record the incident and refer it to the appropriate line manager to deal with.
Managers are responsible for recording the incident on askHR and for investigating the situation using established policies and procedures.
- To report a prejudice-based incident, log into the askHR portal and submit the 'Report a prejudice-based incident' form.
- Enter "PBI - [Employee name]" in the subject field.
- Complete all the required fields with details of the incident. Don't complete the 'Outcome' field until the incident has been investigated and the outcome's resolved.
- While the incident is investigated, the askHR conversation will remain open.
- Once an appropriate resolution has been reached, log back into askHR, select the appropriate option from the 'Outcome' field and click 'update'.
- Add a message to the conversation to inform HR that the investigation has been resolved.
- HR will then close the conversation.
This guidance doesn’t describe how incidents of these types should be investigated and resolved once they’ve been reported, as this should continue to be carried out in line with the appropriate policy. It's therefore supplementary to existing Avoidance of Bullying and Harassment, Disciplinary and Grievance policies and procedures.
You should contact the employee reporting the prejudiced-based incident within 10 working days of being informed.
- Be vigilant for prejudice-based incidents.
- Understand that they have a role to play in creating and safeguarding an inclusive culture.
- Ensure that incidents are dealt with quickly and effectively, in line with the appropriate policy and procedure.
- Prepare to have open discussions about unacceptable behaviour between colleagues, appreciate the sensitive nature of the conversation, and respect confidentiality.
- Be supportive of colleagues who raise concerns of unacceptable behaviour, and signpost relevant sources of support where appropriate, such as the Employee Assistance Programme.