How to pay back overpayments
We appreciate that this is a difficult time for many of our residents and that the COVID-19 virus is having a significant impact on the economy.
If you’re struggling to pay your Housing Benefit overpayment, we wanted to make you aware of the support available and how the Council can help you if you have been affected.
We will defer any recovery action until October 2020, at the earliest. We will also consider a special payment plan so that the Housing Benefit overpayment due is split over an appropriate period, specific to your individual circumstances.
Given the demands on our contact centre, we would request that all contact is via email to the revenue and benefits overpayments team. We will come back to you promptly.
Use our online form, or call our automated telephone line to make a secure online payment.
0800 783 1719 option 5
Direct Debit is safe, reliable and fast. You will be covered by the Direct Debit Guarantee. Call us during the office hours below to set up a Direct Debit.
0131 469 5332
Through your bank
Pay online, telephone banking or at a branch of your bank or building society. You should quote all of the following
- The City of Edinburgh Council
- bank sort code 83-06-08
- account number 00740589
- your invoice number.
You can visit our Customer Hub at 249 High Street, Edinburgh EH1 1YJ.
- Monday to Thursday from 8.30am - 4.30pm
- Friday from 8.30am - 3pm.
You don't need an appointment to visit the Customer Hub. You are likely to wait less time if you visit before 11.30am.
You can also visit your neighbourhood office.
Make your cheque or postal order payable to ‘The City of Edinburgh Council’. Write your name and invoice number on the back, then send it to us at the address provided.
Do not send cash or postdated cheques.
Income and Benefits repaymentsAddress: The City of Edinburgh Council,
Income and Benefits Division,
PO Box 59,