ATEC24 is a 24/7 community alarm service supporting people to live independently within their own home. We provide telecare equipment and offer 24 hour monitoring and support.
How it works
We will provide a digital telecare alarm unit for your home. You do not need a telephone line, as the alarm uses mobile technology.
When your alarm is activated, you will be connected to our dedicated 24 hour control room. We will speak to you through the alarm, to make sure you are safe and well. If you need emergency care at home we can send support officers to help. For example, if you have fallen.
Before you start
A keysafe must be in place to provide a ATEC24 Telecare alarm. You will need to confirm it is installed to progress your referral. Alternatively, you can provide 2 contacts who can give us 24 hour access to your property in the case of an emergency.
You will also need to provide
- medical details
- next of Kin or preferred contact details
- GP details.
Make sure all information you provide in your referral application is correct. Failure to do so may result in a delay processing your request.
Further information
You can find out about the ATEC24 Telecare Service on the Edinburgh Health and Social Care Partnership website.
For additional support you can call our Business Support Team on 0131 469 5981 or email ATEC24.alarms@edinburgh.gov.uk. Our office hours are 8.30am to 4.30pm, Monday to Friday.
