Vulnerable people during severe weather

Support for older, disabled or isolated people

We can provide support, information and advice for older, disabled or isolated people during severe weather.

We would urge anyone who can to check on older, isolated and disabled neighbours to see if they are coping during snow and severe weather. It is a good idea to check that they have enough food and essential supplies in their home.

Who can apply for support

Usually, we can provide support for people who are aged 80 or over or have a significant disability or medical condition, who also live alone and have no support available from a family member or neighbour.

If you think you need support or know someone who might, contact Social Care Direct - 0131 200 2324 or email

Emergency supplies

We can provide emergency supplies to vulnerable people during periods of severe weather. The packages, which include tinned food and other essential supplies, will be delivered to people assessed as requiring assistance.

You can contact Social Care Direct for advice - 0131 200 2324 or email

Opening hours

Monday to Thursday 8.30am-5pm

Friday 8.30am-3.55pm 

In an emergency

Phone us on 0131 200 2324 during the opening hours above.  

Medical advice

If you think someone needs medical advice, and you are unsure who their GP is, you can phone NHS 24 on 111.

You can call 24 hours a day, 7 days a week. Your call is free from a landline or mobile phone.