How to get or replace your NEC

National Entitlement Card (NEC)

The National Entitlement Card (NEC) is for

  • young people
  • older people
  • people with a disability.

Find out if you qualify for an NEC on the Transport Scotland website. You can also read about travel discounts, and find answers to frequently asked questions on the Improvement Service website.

You can also find out more information on the NEC website


You can

  • apply for a new over 60s bus pass
  • apply for a Young Scot card
  • apply for a new disabled bus pass
  • request a photo update
  • request a replacement card
  • apply to renew an expired / expiring card

on the Get Your NEC website.

For all other bus passes, please email your details to

[email protected].

If you're unable to apply online, you can book an appointment to visit one of our libraries. More information about opening times and appointments can be found on our library website

Faulty cards

If the ticket machine can’t read your card, ask the bus driver to swap it for a seven-day travel pass. This will not include any companion element. On trams, you will have to pay the full fare until you get a new card. If the card is damaged, full fare will need to be paid until you receive your new card.

One Edinburgh

Waverley Court C3, 4 East Market Street, Edinburgh, EH8 8BG

Telephone: 0131 200 2351