How to get or replace your NEC

National Entitlement Card

The National Entitlement Card (NEC) is for

  • young people
  • older people
  • people with a disability.

Find out if you qualify for an NEC on the Transport Scotland website. Read about the travel discounts.


We are sorry but we cannot process new bus pass applications yet. We will let you know when this service becomes available.

Lost or stolen cards

Contact us if your card is lost or stolen.

Renewing your card

If you need your bus pass replaced or renewed please email [email protected]

Faulty cards

If the ticket machine can’t read your card, ask the bus driver to swap it for a seven-day travel pass. This will not include any companion element. On trams, you will have to pay the full fare until you get a new card. If the card is damaged, full fare will need to be paid until you receive your new card.

Lost or stolen cards

If your card is lost or stolen you can contact us to get a new card.

One Edinburgh

Waverley Court C3, 4 East Market Street, Edinburgh, EH8 8BG

Telephone: 0131 200 2351