How to get or replace your NEC

National Entitlement Card

The National Entitlement Card (NEC) is for

  • young people
  • older people
  • people with a disability.

Find out if you qualify for an NEC on the Transport Scotland website. Read about the travel discounts.


From 03 August 2020, you can apply for a new over 60s bus pass online on the Get Your NEC website.

For all other bus passes, including new disabled bus pass applicants and renewals and lost cards, please email [email protected].

If you're unable to apply online, you can wait until our libraries reopen fully to submit your application.

Faulty cards

If the ticket machine can’t read your card, ask the bus driver to swap it for a seven-day travel pass. This will not include any companion element. On trams, you will have to pay the full fare until you get a new card. If the card is damaged, full fare will need to be paid until you receive your new card.


One Edinburgh

Waverley Court C3, 4 East Market Street, Edinburgh, EH8 8BG

Telephone: 0131 200 2351