Behaviour towards licensing staff

Policy on unacceptable behaviour towards licensing staff

We are committed to the safety and security of staff members. 

We recognise we need provide feedback to people who behave in an unacceptable way towards our staff, and we may need to apply formal processes to address areas of concern. Striking a balance between the two is important.

No member of staff should be made, or feel obliged to deal with any customer is that is threatening, abusive or violent. Either face to face, over the phone or in correspondence. Staff have the right to refuse to serve that customer and must refer them to his or her immediate line manager.

Threatening behaviour is threats of violence to members of staff or any other person. Or behaviour which is

  • sexist

  • racist

  • homophobic

  • using intimidating language

  • swearing

  • aggressive body language.