Accessibility statement for

This accessibility statement applies to the George Street First New Town website at


This website is run by the City of Edinburgh Council. We want as many people as possible to be able to use this website. For example, you should be able to:

  • zoom in up to 200% without the text spilling off the screen
  • navigate the website using just a keyboard
  • resize text and adjust line, letter and word spacing
  • listen to most of the website using a screen reader.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not accessible:

  • Much of the content relies on images, most of which do not have appropriate text alternatives
  • Maps rely upon perception of colour and shape for understanding
  • The virtual tour is not accessible to users with visual impairments.
  • Videos do not have audio descriptions.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille email

We’ll consider your request and get back to you in 10 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide contact services for people who are deaf or hard of hearing.

We provide interpretation and translation.

Technical information about this website’s accessibility

The City of Edinburgh Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

We plan to fix the following problems by 30 December 2021.

Most images don't have appropriate text alternatives. This fails success criterion 1.1.1

Many diagrams rely on visual perception of shape and colour to understand. This fails success criterion 1.3.3 sensory characteristics.

Maps only use colour to identify certain visual elements. This fails success criterion 1.4.1 use of colour.

The boxes on the homepage use images of text, rather than text. This fails success criterion 1.4.5 images of text.

Disproportionate burden

Due to the nature of the virtual tour it would place a disproportionate burden on us to make this accessible at this time. We will review this in our next accessibility audit in February 2022.

The virtual tour is not accessible and fails the criteria of the WCAG 2.1.

The main issues are that

  • there are no text alternatives for the visual content
  • there is automatically playing video
  • it cannot be accessed with a screen reader or other assistive technologies
  • it cannot be accessed without a mouse
  • it cannot be accessed by keyboard.

Much of the content of the virtual tour is on in an accessible format. Contact with queries

Preparation of this accessibility statement

This statement was prepared on 22 February 2021. It was last reviewed on 22 February 2021.

This website was last tested on 22 February 2021.

We tested the website and virtual tour ourselves.

We conducted manual testing, aided by WAVE Evaluation Tool and using NVDA for screen reader testing.

. Our web team are experienced in

  • web technologies
  • validation tools for web technologies
  • WCAG 2.1 and techniques
  • web accessibility
  • assistive technologies.

Our testing methodology

We tested all HTML pages on and