Wellbeing support
Employee Assistance Programme
Our Employee Assistance Programme (EAP) offers PAM Assist which is a free confidential life management and personal support service that is available to all colleagues. No matter when or how often you need to contact them, they are there to help 24/7, 365 days a year.
- For more info and support call PAM on 0800 882 4102.
- To register on their website, please speak to your manager for the CEC code which is available on the Orb on our Wellbeing pages.
Chaplaincy support
A listening and caring ear for anyone of any faith”
What is chaplaincy support?
Chaplains are good listeners who care about the whole person and their wellbeing. They provide comfort and support to those going through a difficult time. Chaplains are engaged in conversations about a range of things, all of life’s ups and downs – anything from bereavement, relationships, anxiety, stress etc. Typically, conversations will take place over the phone but face-to-face conversations could be arranged.
The service is open to anyone in the Council regardless of their faith, identity, belief or non-belief. The service is independent from the structure of the Council and completely confidential. Chaplaincy is a short-medium term intervention to support through difficult periods or personal crises.
About our chaplain, Hilda Warwick
Hilda Warwick is the Council’s chaplain. She is a minister at the City of Edinburgh Methodist Church. She is a qualified person-centred counsellor, and for a number of years, was a bereavement counsellor with Cruse Cumbria.
Before becoming a minister, Hilda was a mental health nurse on an adult acute psychiatric ward, within the NHS. Hilda was a CAMHS practitioner with the Youth Offending Team, where she worked with young offenders and their families in the community with mental health, drug and alcohol related issues.
To arrange a conversation, please email warwickhilda@gmail.com
Listening support
If you don’t feel that the EAP is right for you but you do want to talk to someone, you can reach out by email at letstalk@edinburgh.gov.uk and you’ll be contacted by one of our internally qualified coaches to set up your conversation. While PAM Assist and the Chaplain will offer counselling and advice, our trained listeners aren’t there for that.
You’ll have an initial chat about what you want to discuss then you’ll be put in touch with someone who will listen and ask you questions, to help you find your own answers and solutions.