Contact Council Tax and benefits

The simplest and quickest way to view information about your Council Tax account is by registering for our new online customer portal, where you can:

  • view an account summary
  • check your balance, instalments and payments
  • switch to paperless billing. 

If you need any other services, you can send us an email at [email protected] and we will get back to you promptly.

If you aren’t able to contact us by email or need to get in touch as an emergency, our Council Tax and Benefits phone line is now open

  • Monday to Thursday 10am to 4pm
  • Friday 10am to 3pm.

0131 608 1111.

If you need debt or welfare advice, you can contact our advice shop.