Paying your rent - COVID-19 update
We know it’s a very anxious and uncertain time for everyone at the moment. Council staff are working really hard to ensure tenants have all the advice and support they need.
During the coronavirus outbreak, we would like to assure our tenants that you will not lose your home. However, it is important that you continue to pay your rent to avoid getting into debt. There are many ways to do this - your Housing Officer can help you with arrangements to pay your rent.
Setting up a direct debit
Most people pay their Council bills by direct debit – you can pay your rent this way. Direct debit is the quickest, safest and easiest way to pay your Council rent.
It’s easier for you - you don’t have to go to your bank to change standing orders, write cheques, fill in paperwork or pay for postage, nor queue to pay in our offices. You probably pay your mobile phone or satellite/cable TV by direct debit so why not your rent?
You can arrange to pay your rent weekly, fortnightly or monthly on a date that suits you. We arrange payments with your bank or building society. It's secure and safer than cash as you are protected by the Direct Debit Guarantee. Paying by direct debit is easier, means you don't miss a payment and we collect rent which we spend on your home and housing services.
Speak to your housing officer to set up your direct debit today.
Other ways to pay your rent
- Pay your Council rent online
- Council automated telephone line available 24/7 on 0800 7831719, you will need your debit card and rent payment card details
- Use your rent payment card at PayPoints in local shops. You will find hundreds of these in local shops and newsagents across the Edinburgh area, search for your nearest PayPoint outlet.
If you lose your rent payment card, email rent first for a replacement.
If you can't get out to pay rent or can’t pay by direct debit, online or at a PayPoint
Contact your housing locality office where one of our team will help you.
Worried about paying your rent?
If you have had changes in your household income which means it is going to be difficult to pay your rent you may be entitled to benefits or other financial support, please contact your Housing Officer or email for further advice on benefits.