Edinburgh Guarantee Jobs Board

Employer:     

The Ripple is a community anchor organisation led by local people that harnesses the skills and experience of its 200+ volunteers to provide a wide range of well-used services and opportunities. Restalrig, Lochend and Craigentinny is a disadvantaged, vulnerable and fragile community, amongst the most deprived in Scotland, and our individuals and families face the challenges that poverty, health, and social inequalities bring on a daily basis.

Our aim is to tackle poverty and inequality by listening to and then taking action with local people to regenerate our community. We respond to local priorities, circumstances and needs in a sustainable way to help the people of Restalrig, Lochend and Craigentinny to help themselves to:

• reduce poverty
• improve life chances and opportunities
• live healthier lives
• shape their own future
• strengthen the role and offering of the Ripple
• achieve shared ambitions through collaborative partnerships
• contribute to a fair and just transition to a resilient climate
• feel valued, connected and influential.

Environment: 

The Ripple adopts a holistic approach. We collaborate to develop services that are led by and grow in response to local need. We promote a culture of engagement and empowerment that focuses on the skills and experience within our community. This post will be based at Restalrig and Lochend Community Hub, working 25 hours per week, 9am - 2pm Monday to Friday. Benefits include 25 days annual leave plus 10 public holidays and auto-enrolment into the Qualifying Workplace Pension Scheme.

What might a day in this role look like?

You will contribute to the effective delivery of services by providing general administrative and reception support to ensure the smooth day-to-day running of the Ripple. This post supports staff, volunteers, and visitors by carrying out routine administrative, communication, facilities and basic organisational tasks.

Key Tasks - Administration:

• Answer the telephone and respond to enquiries appropriately, passing on messages accurately.
• Check voicemail and email and ensure messages reach the correct staff member.
• Welcome visitors to the Hub and direct them appropriately.
• Carry out routine administrative duties including photocopying, scanning, printing, laminating, filing, and data entry.
• Support staff by preparing simple documents, letters, forms, and basic publicity materials as requested.
• Collate attendance sheets and basic monitoring information for projects on a weekly or monthly basis.
• Maintain office supplies, ordering replacements when required and recording stock levels.
• Support the processing of invoices and receipts by recording information accurately and passing it on for approval.
• Assist with simple cash-handling tasks such as logging petty cash or recording payments.
• Provide administrative support to project workers for Lunch Club, Friday Club, Stay & Play, Listening Place, and other programmes as required (e.g. preparing sign-in sheets, updating lists, contacting participants).

Key Tasks - Hub & Facilities Support:

• Act as a welcoming first point of contact for people entering the Hub.
• Maintain and update Hub diaries/booking calendars.
• Prepare rooms for groups, meetings, and bookings by setting out chairs, tables, and equipment.
• Keep information displays, notice boards, and leaflets tidy and up to date.
• Report building faults, repairs, or equipment issues to the Director or appropriate staff member.
• Carry out simple Health and Safety daily checks such as ensuring rooms are tidy, equipment is stored safely, and basic supplies are available.
• Assist with maintaining first aid supplies.

Key Tasks - Volunteer Support:

• Provide administrative support to the Operations Manager during volunteer recruitment (e.g. sending application forms, logging enquiries).
• Prepare welcome packs and basic induction materials as directed.
• Keep volunteer information boards updated.

Other Duties:

• Assist with event preparation and basic set-up as required.
• Maintain confidentiality and data protection standards.
• Carry out any other reasonable tasks as requested to support smooth organisational operations.

What will I learn?

• Ongoing learning and professional development as appropriate
• There may also be an opportunity to complete a Modern Apprenticeship in Business and Administration.

What qualifications/skills are required?

• Previous administrative experience and/or administration qualification
• Good level of IT and administrative skills including diary management, cash handling, invoicing, event preparation, data collection, recording and monitoring 
• Excellent communication and customer service skills including call handling and reception duties
• PVG membership required.

We value diversity and are committed to equal opportunities. We encourage applications from all suitably qualified candidates, including those who live in the local area and fall within the groups as set out in Edinburgh’s Employer Recruitment Incentive (EERI) Eligibility Barriers and Definitions 2025-2026.

Email CV and cover letter