How to get or replace your NEC

National Entitlement Card

The National Entitlement card is for young people, older people and people with a disability. Find out if you qualify on the Transport Scotland website. Read about the travel discounts you will get access to.

How to apply

Go to any of our libraries and fill in the form. Find a library.

You will need a passport quality photo and proof of

  • who you are
  • where you live
  • your entitlement.

Download details on what proof is needed (PDF - 38.95 KB)

If you are 60 soon

Apply for your card at least 14 days before you are 60 so you get it in time, but you will not be able to use it before your 60th birthday.

Lost or stolen cards

If your card is lost or stolen, contact us as below.

Renewing your card

If you have received your card as you are over 60 it will automatically be renewed and a new card sent out to you.

If your address has changed, take proof of your new address with you into your nearest library to make sure it is sent to the right place.

If are entitled due to a disability and your card has expired or is about to, go to your nearest library with proof of your entitlement. You don’t have to fill in another form but if your details have changed, please bring proof of this.

Faulty cards

If the ticket machine can’t read your card, you can ask the bus driver to swap it for a seven day travel pass in the meantime. This will not include any companion element that might normally apply. On trams you will have to pay the full fare till you get a new card.

To get a replacement, if all your details are the same, contact us. If not, you will need to go to a library with proof of the changes, but you won’t have to fill in another form.

Please note the address below is for postal only.

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