No Cold Calling Zones

Doorstep crime

Doorstep Crime includes many different types of behaviour - Bogus workmen, distraction burglary, poor workmanship or misleading/aggressive trading practices.

The Trading Standards team work closely with colleagues in Police Scotland to help prevent doorstep crime, and investigate incidents that are reported. We carry out joint patrols, checking trader identifications and ensuring that property maintenance work which is ongoing has been properly agreed and the correct paperwork issued.

We also operate a Rapid Reaction team. If you call Police Scotland on 101 or 999 regarding a doorstep crime incident, the Trading Standards team will be informed and can attend or offer the necessary advice.

Through our Doorstep Crime & Scam intervention, we have saved consumers almost £120,000 since 2012. A number of traders have received formal warnings and have been reported to the court, with results including imprisonment for 18 months, community payback orders of 270 hours, and vehicles and equipment being seized.

No Cold Calling Zones

A No Cold Calling Zone (NCCZ) is an area in which a majority of residents have stated that they do not want traders to call at their homes without being invited.

We have set up zones in Edinburgh, in partnership with Police Scotland, neighbourhood teams, the sheltered housing team and local residents.

The zones have been designed to

  • reduce instances of doorstep crime, bogus workmen and distraction burglaries
  • deter cold callers
  • educate residents and empower them to refuse cold callers.

There are currently over 60 zones throughout the city, protecting approximately 10,000 homes. Further zones are under development.

You can view the locations of the current No Cold Calling Zones on our Google map. You can also download below a list of street names included in these zones.

If you would like to find out more about setting up a No Cold Calling Zone on your street, please download the information booklet below.

If you have other questions you can contact us to find out more. 
0131 529 3030
trading.standards@edinburgh.gov.uk

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