Building Standards customer engagement

Between October and December 2017 four focus groups were held with staff from the Council's Building Standards service and customers, including

  • architects
  • engineers
  • housebuilders. 

A number of themes emerged which are summarised in the you said, we did report below.

Download the customer engagement focus group you said, we did report (PDF, 151KB)

National and local surveys are undertaken regularly to get customer feedback.

In addition, complaints are monitored and lessons learned are used to make changes to the service. 

You can make a comment or complaint about any of our Building Warrant services.

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