Council House Repairs
Repairs for your Council home
To request a repair to your home you can
- complete the repair request form below
- email firstname.lastname@example.org
- call Repairs Direct on 0131 200 2345 from 8am - 8pm Monday to Friday
- call from a repairs free phone at your neighbourhood office.
Out of hours emergency repairs
For out of hours emergency repairs, from 8pm-8am weekdays and during weekends phone
0131 200 2000.
You can request a stair lighting repair using the form below if you live in a stair where there are council houses.
The Council will no longer maintain stair lighting in blocks where all properties are privately owned.
Contact the Link group if you are a Private Sector Leasing tenant.
Council House Repairs policy
You can download a copy of the Council House Repairs policy below.
Right to Repair
The Right to Repair scheme means we will pay you compensation if we don't meet the required timescales for some repairs. Right to Repair scheme repairs must
- have an estimated value of £350 or less
- be a qualifying repair.
You can download more information on the Right to Repair scheme below.
We may ask you to pay for some repairs. These are called rechargeable repairs. They include repairs which you, your family or visitors have caused
- due to neglect.
We won't charge for repairs if you are vulnerable. This includes mental health or other health problems, support needs, or because you have been a victim of crime.
We pay for repairs which are due to fair wear and tear or due to their age.
If you do not pay the charges you owe you will not be able to move to another council house.
You can download more information on Rechargeable Repairs below.