Garden waste

Sign up and pay for garden waste collections

Registration for the garden waste service is open until midnight on the 22 July. Follow the steps below to sign up.

Step 1 - register with myaccount

If you haven't already, you'll need to register with myaccount. If you already have an account you can skip this step.

Step 2 - sign up and pay for garden waste collections

Once registered with myaccount you can sign up and pay for garden waste collections. The service costs £25 and can be paid using a debit or credit card.

Sign up and pay for garden waste collections

Garden waste collections

  • We are introducing an annual £25 fee to collect brown garden waste bins. The new service will run fortnightly throughout the year, instead of once every three weeks
  •  The current free garden waste service will stop on 5 October 2018
  • If you want to continue receiving garden waste collections after this date you will need to register and pay to receive it by 22 July
  • The new garden waste service will begin from 8 October.

Why we're charging for garden waste collections

  • Our costs are increasing and more people are using our services, whilst our income is reducing. The £25 per year charge was agreed by the Council at a meeting in February and it is estimated it will save £1.3 million each year and allow us to provide a more frequent service
  • As garden waste collection is not a statutory service, and with reducing budgets and increasing costs, we can no longer afford to provide the service for free
  • Over 40% of Councils in the UK charge for a garden waste collection and some have stopped the service altogether
  • The £25 charge is lower than many other Councils and works out at less than 50p per week.

Does everyone need to pay?

  • You do not need to sign up for this service. However, if you choose not to sign up you will stop receiving garden waste collections when the free service stops.
  • If you receive Council Tax Reduction (formerly called Council Tax Benefit) the service will continue to be free, however you will still need to register to receive the service. Other exemptions such as single occupancy discount do not qualify for free garden waste collections.
  • If you are a Garden Aid customer you will still need to pay for the service, unless you are exempt for the above reason (but you will still need to register).
  • Residents who have their garden waste collected by Tiphereth will also need to register and pay to continue receiving the service.

How will the service work?

  • We will empty your brown bin once every two weeks all year round. Now we collect once every three weeks
  • You will need to renew your permit online every year before it expires to continue receiving the service
  • Once you have signed up and we have received your payment we will send you a new collection calendar and a permit sticker to put on your bin
  • We will only empty brown bins with valid permit stickers
  • There is no limit to how many garden waste bins you can have but there will be an annual charge of £25 per bin
  • If your garden waste bin is damaged or missing you will need to order a new bin before 22 July to ensure it arrives in time for the new service starting
  • If you want to share a bin with your neighbours you will need to agree on one resident acting as the lead for booking and paying for the service
  • If you move house you can transfer your permit to your new address. You will need to give us six weeks notice to update our system and take your brown bin and permit sticker with you to your new address.
  • Once registration closes on 22 July we will create the new routes for our bin lorries before we can send your permit and calendar shortly before the service starts.
  • Read the garden waste terms and conditions.

What should I do with my garden waste if I don't sign up?

  • We would encourage you to continue to recycle as much as possible by using a compost bin and our recycling centres.
  • You can also book a special uplift of your garden waste for £35 for up to 28 bags of waste.
  • If you don't want to keep your brown bin you can fill out a form on our website and we will arrange to collect your bin. This form will be available in October once the free service ends.

How do I recycle garden waste?

Other ways to sign up

  • The quickest and easiest way to sign up and pay is to register online.

  • If you don't have access to the internet you can pay by credit / debit card at the self-serve kiosks in our locality offices, or access internet at one of our libraries (if you are not a library member you will need to take proof of address with you).  You can also pay over the counter in locality offices by debit / credit card or cash. 

Download garden waste policy (PDF, 75 KB)

Download terms and conditions (PDF, 213.5KB) 

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