Edinburgh Guarantee Jobs Board

Employer:     

The City of Edinburgh Council is looking for dedicated and enthusiastic individuals to work with us and deliver key services across our capital city. We’re the second largest local authority in Scotland with a workforce of over 19,000 who all play a crucial role in maintaining and supporting vital services to over 500,000 residents. We offer an incredible variety of career opportunities across a broad range of sectors. Join us and you’ll find a role where you can make a difference and grow your career.

Environment: 

The Homelessness Prevention and Housing Options team is at the frontline for tackling and preventing homelessness in Edinburgh. An exciting opportunity has arisen for a Housing Assistant to support Housing Officers with the prevention and statutory duty requirements to households who are homeless or threatened with homelessness. The role is based in the South East Locality Office. You may also be required to work in any one of the four locality offices or High Street at short notice. 

What might a day in this role look like?

You will provide advice and support to customers to prevent and resolve homelessness by helping them remain in their home, or where this is not possible secure a home. The role will help with ongoing management of cases, ensuring that homeless applicants are accessing appropriate support, considering their full housing options and bidding appropriately to enable them to secure permanent accommodation.

The role will be administrative with ongoing customer contact, maintaining records and closing cases timeously. This will enable Housing Officers to focus on the provision of high quality and person-centred case work to assist households to resolve their homelessness.

What will I learn?

You will build your knowledge and skills within a housing/homeless service environment. 

What qualifications/skills are required?

• Qualified to SVQ Level 2 Housing or equivalent evidence of experience
• Evidence of continuous professional development
• Experience within a housing/homeless or similar service environment of comparable scope, size and complexity
• Experience of working within a team and understanding of your role in effective teamwork
• Experience of, and ability to, develop effective relationships with colleagues, customers and partner organisations
• Analytical and research skills and the ability to interpret and communicate policy, legislation, regulation and data 
• Knowledge of the homeless and legal legislative, regulatory and policy environment in which the service operates
• Good analytical skills, including verbal and numerical reasoning, and an ability to implement solutions to problems 
• Good communication skills at a personal and operational level.

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