Your privacy

Our aims

The Council takes your privacy seriously. We always aim to follow the guidance provided by the Information Commissioner, and to comply with the Data Protection Act.

Your data and this web site

You can submit (potentially) personal or sensitive data to us in the following pages of the web site:

• Report it, Request it and Pay it online forms
• other online forms (Register for an account)
• when Signing in to Your Account.

When you use our online Pay it forms, at no time are your card details stored or accessible to the Council. We use a secure web site called WorldPay to take your payment details. WorldPay is a leading internet payment provider and is part of the Royal Bank of Scotland group.

Read how we use personal information to provide social work and social care services.

Cookies

The web site does store cookies on your computer, but these do not contain personal data or anything that could identify you to others. Find out more about cookies we use.

How your data gets to us

The pages listed above have SSL encryption. Your browser will confirm this by showing a closed padlock icon (or similar) in its toolbar or status bar. Encryption effectively prevents your data being intercepted when you submit it to this web site's servers. Authorised Council staff will also retrieve the data using SSL encryption.

What we do with your data

When you're filling in our online forms, we'll use blue text alongside questions to tell you how we intend to use the data we're asking for (this is called a Privacy Notice). This guidance is provided wherever the data:

• may be used to identify you
• is of a particularly sensitive nature.

We may not provide this guidance where you would reasonably expect us to need the data in order to deliver the service you're requesting.

Your data will be stored securely within various enterprise systems, most of them hosted on the Council's corporate network.

In line with our Records policy, we aim to archive or delete data from our systems when it's no longer actively useful for providing the relevant service to you.