School transport issues

You can use your school bus pass for two journeys per school day between the home and school.

The first journey must be before 9am. The second must be between the end of the school day and

  • 8pm for Lothian Buses passes
  • 5pm for First Bus passes.

To get a new pass if yours if lost or damaged please

Download a replacement bus pass form (PDF, 297 KB)

A replacement pass takes a maximum of three weeks and is sent to the school office.


We aim to provide a quality service. If we have failed to do this then please email  your complaint to us.


All contracted coaches we use are fitted with seat belts. All drivers and escorts have been enhanced level Disclosure Scotland checked.

All contractors have a two-way communication device on board each vehicle.

Lost property

If you are travelling on a contracted coach, please contact us.

If you are travelling on a bus pass with Lothian Buses or First Group, please contact the bus operator directly.

Do you have any comments about this page?

Help us improve

  • The City of Edinburgh Council will only use this email address to respond to any issues raised.