Support for people who are shielding, vulnerable, self-isolating or need financial help due to COVID-19

Updated 14 April 2021

The Scottish Government has announced an easing of lockdown restrictions and a return to local protection levels.

If you’re on the shielding list, you should follow the general advice for your local protection level. You can find out more on our shielding page and read the latest Scottish Government guidance for people who are shielding.

Support for residents who are shielding or are vulnerable

If you're on the shielding list or you are vulnerable and need guidance or help, you can call us on 0131 200 2388 or email [email protected].

Our Shielding and Vulnerable team can help with priority supermarket slots for those shielding, financial support (or food deliveries) as well as help and advice on many other services.

Out of hours, if emergency support is required please contact 0131 200 2000.

Support for residents who are shielding or are vulnerable

If you're on the shielding list or you are vulnerable and need guidance or help, you can call us on 0131 200 2388 or email [email protected].

Our Shielding and Vulnerable team can help with priority supermarket slots for those shielding, financial support (or food deliveries) as well as help and advice on many other services.

Out of hours, if emergency support is required please contact 0131 200 2000.

Financial assistance – Scottish Welfare Fund

The Scottish Government has made additional funds available to the Scottish Welfare Fund to help people affected by the COVID-19 pandemic. If you are no longer able to work or have had hours reduced, and do not have any savings or other sources of income, we may be able to help. You can also find out more and apply for a grant on our Scottish Welfare Fund pages.

If we’re unable to provide financial assistance, we’re working in partnership with EVOC (Edinburgh Voluntary Organisational council) to offer food support. We also have contacts for foodbanks across the city.

Support for residents asked to self-isolate

If you must self-isolate due to suspected COVID-19 symptoms, or members of your household have symptoms, you must not leave your home. You can read the guidelines for people with possible coronavirus infection on NHS Inform.

The Scottish Government is providing a grant of £500 to people who are in receipt of low income benefits and who will lose income as a result of being asked to self-isolate by Test and Protect to prevent the spread of COVID-19. You can find out more and apply for the grant on our Self-Isolation Support Grant page.

Free school meals

You may also be eligible for a free school meals, milk and a school clothing grant.  You can find out more about the grant and apply for primary and secondary children on our free school meals page.

Resilience centres

To allow us to support our most vulnerable residents, we have established five Council Resilience Centres (CRCs) for people who require access to emergency assistance with urgent homelessness, collection of pre-arranged cash payments, and harassment cases where imminent and real threat exists. For other services, due to risk of coming to our buildings, please don’t visit a CRC, please contact us via phone or online instead. You can find details of how to get in touch, including the location of your nearest CRC, on our contact us page.

Other groups that can help

Volunteer Edinburgh's Community Taskforce has fully trained and insured volunteers who are able to help anyone who needs support with practical tasks such as shopping, pet care, dog walking or small gardening tasks. If you or someone you know needs help please contact them on 0131 225 0630 or e-mail [email protected]

Further information and support

We also have lots of information on our Coronavirus webpages which might give you the advice and information you need: