Support for people who are shielding, vulnerable, self-isolating or need financial help due to COVID-19

Updated 29 April 2021

The Scottish Government has announced an easing of lockdown restrictions and a return to local protection levels.

If you’re on the shielding list, you should follow the general advice for your local protection level. You can find out more on our shielding page and read the latest Scottish Government guidance on shielding.

Support for residents who are on the shielding list or are vulnerable

If you're on the shielding list or you are vulnerable and need guidance or help, you can call us on 0131 200 2388 or email [email protected].

Out of hours, if emergency support is required please contact 0131 200 2000.

Rapid coronavirus (COVID-19) testing

Everyone can now request supplies of lateral flow device (LFD) testing kits. Lateral flow device (LFD) testing kits can give quick results for people that have no symptoms (asymptomatic). The tests are intended to be taken regularly in order to identify people who may have Covid-19 before they develop symptoms.

If you are on the shielding list, you may find it beneficial if members of your household participate in regular testing.

You can order your LFD testing kit or phone 0300 303 2713.

Resilience centres

To allow us to support our most vulnerable residents, we have established five Council Resilience Centres (CRCs) for people who require access to emergency assistance with urgent homelessness, collection of pre-arranged cash payments, and harassment cases where imminent and real threat exists. For other services, due to risk of coming to our buildings, please don’t visit a CRC, please contact us via phone or online instead. Find details of how to get in touch, including the location of your nearest CRC.

Other groups that can help

Volunteer Edinburgh's Community Taskforce has fully trained and insured volunteers who are able to help anyone who needs support with practical tasks such as shopping, pet care, dog walking or small gardening tasks. If you or someone you know needs help please contact them on 0131 225 0630 or email [email protected]

Further information and support

We also have lots of information on our Coronavirus webpages which might give you the advice and information you need: