You will need your tenancy reference number to complete your payment online. You can find this on your Rent Book and it contains 9 or 10 digits.
Once you've made your payment, you will be given a WorldPay Transaction number which you will need to query the transaction.
Please allow 2-3 working days for the payment to reach your rent account.
If you need rent account or benefit advice please contact your Housing Officer at your local Neighbourhood office.