Managing customer contact in a fair and positive way

Classification
Management
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Scope
This policy explains how we treat customers in a fair and positive way while managing actions that result in unreasonable demands on our services or on our staff. At the time the policy was approved by committee (5 August 2014) it was titled the Unacceptable Actions Policy. The title of the policy was changed to better reflect the objectives and the best practice guide supporting it. Previously known as the unacceptable actions policy.
Approval body
Policy and Sustainability Committee
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Review cycle
Annual