Contact Council Tax and benefits

The easiest way to contact us is to complete our enquiry form below.

Send a Council Tax or benefits enquiry


Call our automated phone line. Speak to an advisor during office hours or leave a message at other times. We aim to respond to messages within two days.

0131 608 1111

We are open on

  • Monday, Wednesday and Thursday from 8.30am to 5.00pm
  • Tuesday from 10.00am to 5.00pm
  • Friday from 8.30am to 3.40pm.

Calls are charged at the local rate.


This is our mailing address. Please don't send post to our office address.

The City of Edinburgh Council
Income and Benefits division
PO Box 12331

In person

To speak with someone in person make an appointment at one of our locality offices by calling 0131 529 5050.

Our opening hours are 

  • Monday, Wednesday and Thursday from 8.30am to 4.30pm
  • Tuesday from 10.00am to 4.30pm
  • Friday from 8.30am to 3.40pm.

Your appointment will be between one of these times. You can choose the location of your appointment when you call.