Council tenants - Coronavirus update

We know it’s a very anxious and uncertain time for everyone. Our teams are already impacted by colleagues who are no longer able to come into work and this is likely to get more pressured in the days and weeks ahead. We are working really hard to continue to provide essential services to those who need it most. We are proactively monitoring the latest Government and NHS advice on the Coronavirus outbreak.

We are only able to carry out urgent and emergency repairs, so do contact us by phone or email.

If you are concerned about paying your rent during the current emergency please contact us. We can help you manage rent payments and provide advice on benefits that you may be entitled to. Please be reassured that no Council tenant is at risk of losing their home during the current emergency.

If you have any routine requests, can you please leave it as long as possible before contacting your locality housing team on the phone or by email.

If you have a pre-booked appointment and your situation changes or you don’t want someone to come out to your home, let us know and we can discuss options with you.

Council staff are working really hard to look after the most vulnerable people in our communities. We appreciate your patience, understanding and cooperation at this critical time.